All manufacturers carry a “lifetime Limited Warranty” on their products that assures your shades and blinds will be free from defects in materials and workmanship. The manufacturer warranty does not apply to conditions caused by normal wear and tear upon the products (i.e. cords, exposure to sunlight, fading and exposure to the elements. These warranties also do not include any conditions or damages resulting from accidents, alterations, misuse or failure to follow instructions with respect to measurements, installation, cleaning or maintenance. Listed below are restring and standard repair prices. If your shade or blind requires additional repair work, parts or costs, you will be contacted for your approval. This is a “drop off” fee and does not include service calls to pick up the shade and/or reinstall.
For the first year after purchase, OSD will service any warranty problems FREE of charge. We will schedule our service technicians to your home without any expense to you!
After one year you can bring the product into one of our showrooms and we will facilitate the warranty repair FREE of charge. If it is determined that the repair is not a warranty repair, we will advise you of applicable charges. If you need us to come to your home the charge will be $99. This includes take down, repair of warranty products and reinstallation.
Important: Strings and cords are warrantied for 7 years. After that time the charge is $75. Motorized components are warrantied for 5 years. After this time H/D will not repair them.
Shutters, outdoor shades and Custom Draperies will require inspection to determine cost of repairs.
Trip charges - ADD $99.00 – for service call to repair on site or pick up, take down, return and reinstall. Service calls include take down and reinstall for up to 4 Blinds or Shades. Over four shades or blinds standard installation charges of $10.00 each will apply.
Shutters- $99.00 an hour service call plus parts. Limited to Hunter Douglas, Graber and Norman Brands. Outside our Shop at Home Area ADD $99.00 each way.
All repairs are guaranteed for one year. If a Shade or Blind fails within one year, we will either fix it again or refund the repair charges, less the handling fee. If you require a temporary shade while your shade is being repaired the cost is $5.99 a shade. All prices subject to change.
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