All manufacturers carry a “lifetime Limited Warranty” on their products that assures your shades and blinds will be free from defects in materials and workmanship. The manufacturer warranty does not apply to conditions caused by normal wear and tear upon the products (i.e. cords, exposure to sunlight, fading and exposure to the elements. These warranties also do not include any conditions or damages resulting from accidents, alterations, misuse or failure to follow instructions with respect to measurements, installation, cleaning or maintenance. Listed below are restring and standard repair prices. If your shade or blind requires additional repair work, parts or costs, you will be contacted for your approval. This is a “drop off” fee and does not include service calls to pick up the shade and/or reinstall.
For the first year after purchase, OSD will service any warranty problems FREE of charge. After one year, standard repair fees will apply.
As a Hunter Douglas Gallery dealer, we facilitate the repair of shades under warranty for a nominal fee. Hunter Douglas Motorization is warrantied for Five years. Strings are warrantied for Seven years. After the warranty expires, standard restring/repair charges will apply.
DROP OFF FEES - Restring and Standard repair charges – add trip charge /parts fees if applicable. This is a “drop off” fee and does not include trip charges to pick up the shade and/or reinstall.
|Manufacturer||Shades up to 40"||Shades over 40"||Motorization|
|Hunter Douglas Under Warranty||$49.00||$69.00||$75.00|
|Hunter Douglas After Warranty||$109.00||$139.00||Need Quote From Hunter Douglas|
|All Other Brands||$109.00||$139.00||Need Quote From Manufacturer|
*Shades over 96” will incur additional freight charges.
Trip charges - ADD $99.00 – for service call to repair on site or pick up, take down, return and reinstall. Service calls include take down and reinstall for up to 4 Blinds or Shades. Over four shades or blinds standard installation charges of $10.00 each will apply.
Shutters- $99.00 an hour service call plus parts. Limited to Hunter Douglas, Graber and Norman Brands. Outside our Shop at Home Area ADD $99.00 each way.
All repairs are guaranteed for one year. If a Shade or Blind fails within one year, we will either fix it again or refund the repair charges, less the handling fee. If you require a temporary shade while your shade is being repaired the cost is $5.99 a shade. All prices subject to change.
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