I was sold these roller shades by Mark that are amazing. Not only do they block the sun light in the windows, but they are motorized and automated! I have an amazing smart home now. Mark was great at the sale, but Tim my installer was the best. Tim was quick, personable, and showed me great customer service. He explained to me how my roller shades would work with the app, and double checked everything before he left. I was on the fence about getting the tops of the windows done, and Tim explained to me the benefits even though he is just an installer. As he left, I chased him down and told him thanks, and I wanted to get an estimate for the top windows. Tim came back in with his ladder and measured the widows so that he could give them to the sales rep to help expedite the order. Again Tim didn’t have to do this! This showed me that he wanted to get me taken care of and make me happy. Thank you Tim for going the extra mile.