Everything was great from the first contact to Bob coming out to measure. The installation was great. The blinds arrived well before we thought they might or Bob thought. I asked about the Hunter Douglas knobs on the pulls in our kitchen. After 8 yrs the paint had flaked off over the sink blinds. He said he would tell someone at the store and they would call us. About a week later we received a package in the mail with replacements. Great job by everyone.